NEW UPDATE 7.9.24 - Statement + Refund Policy

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NEW UPDATE 7.9.24

We're Thrilled to Welcome You Back to Mt Hood Center!

Mt Hood Center is delighted to announce that we have reopened our doors and are dedicated to providing you with the exceptional service you deserve. We empathized with the stress and uncertainty inflicted on our clients, team members and community by the closure, which we believed was unlawful and a violation of county code. Our legal team immediately took action to address this situation and we're thrilled to have successfully proven our case to Clackamas County. All restrictions, including the lawsuit and building notices, have been lifted as of June 17, 2024 and we are open with full and complete cooperation from Clackamas County officials.

Your Events Will Proceed as Planned

All contracted and scheduled events will move forward as planned, unless cancelled by you. Our standard refund policy, as outlined in your contract, will apply. However, we want to acknowledge the inconvenience you've experienced and are happy to offer you one of two special concessions:

Complete your event at a 50% discount from the original package price
Receive a credit for the amount you've paid, redeemable towards another date and event

At Mt Hood Center, we care deeply about you, your family, and the importance of making your special day unforgettable. We're prepared to offer these options because your satisfaction means the world to us.

A Heartfelt Thank You

While the circumstances of our closure were beyond our control, we offer our heartfelt apology and empathy for the challenges you've faced. Your understanding and support mean everything as we move forward together.

Thank you for choosing Mt Hood Center. We can't wait to welcome you back and create lasting memories together!

NEW UPDATE 6.24.24

Mt Hood Center is relieved to announce that in addition to Clackamas County dropping their lawsuit against us, as of June 18th, we received word last week from their legal counsel allowing us to remove the Dangerous Building Notices that were posted on our property back in April. This means we can begin to take the steps to reopen and move forward with previously scheduled events.

As we proceed with this new chapter we will be reaching out to those guests whom have contracted events with any next steps. We will also be reaching out to and addressing those guests seeking refunds for deposits they have place for events who due to these unfortunate circumstances have had to seek other plans and venues.

We thank everyone for their patience as we work to rebuild our team and business in the coming weeks and months.

NEW UPDATE 6.6

On May 22nd we sat down with Clackamas County to discuss the situation and work to find a resolution. We are pleased to share that it was a very productive meeting that gave us a clear path forward toward resolution. Clackamas County has since dropped its lawsuit against Mt. Hood Center. A big step towards MHC vindication regarding the alleged violations. We are optimistic of a written resolution in the coming month.

STATEMENT

The Mt Hood Center wishes to address the recent unexpected closure of our facility by Clackamas County. On April 17th, the county served us with Notices and Orders of Dangerous Buildings and Notices to Vacate some of the Buildings located on the Property. Their actions were taken without any previous notice of land use violations or citations, leaving us blindsided. Although this closure is beyond our control and was not forewarned to us, we are diligently attempting to rectify the situation as soon as possible. Mt Hood Center filed an appeal with the State Appeals Officer on April 29th contesting the allegations and providing evidence of improvements and permits filed with the county that are being withheld for review and approval. At this point, it is unclear when a decision or resolution will be reached. As soon as new information becomes available, we will provide you with an update.

REFUND POLICY

Since the closure we have adjusted our non-refundable policy to issue refunds for tickets and events scheduled to take place within 30 days. As more information becomes available, we will review and update this policy. Thank you for your patience and understanding as we determine what the best next step is for all parties. *Be advised that disputing a charge negates Mt Hood Center's ability to process your refund and can delay your refund further.

NEWLY ADDED 5.30

We understand that many of you have been making contingency plans in the event that our venue remains closed on your scheduled date. We want to extend a gesture of goodwill by assuring you that, in the event Mt Hood Center is able to welcome guests at that time, we are prepared to offer a thoughtful alternative to those who have moved their event. Instead of a refund, we invite you to apply any payments already made towards hosting a different celebration with us. Our venue boasts a variety of spaces perfect for gatherings such as parties, bridal showers, or rehearsal dinners, and we would be delighted to assist you in rescheduling for another occasion. We hope this option provides some comfort during these uncertain times, though please be aware that this offer is exclusive to you and cannot be transferred to others.

If you purchased event insurance for your date, we recommend contacting your event insurance provider to understand the coverage for non-refundable deposits.

Our (very small) team has been working hard to ensure that each of our clients is taken care of during this time. While we weren't able to reach out immediately to each client individually we've spent countless hours responding to emails, texts and phone calls. At no point were our phones disconnected, nor will they be, but our capacity to answer and respond is limited. On our "Venues to Consider" post you'll find several venues that we've reached out to directly to discuss our situation and what transfers could look like. Our team has also helped with tours of other venues for couples needing to relocate. We've also reached out personally to each and every client. As of May 15th our staff was reduced until reopening. Please continue to call (503) 300-6005 or email us for a response.

We thank our customers, vendor partners, community members and employees for their support as we navigate this process. Please check back on this page for any updates to the status or policies.